The Challenge
Resolve EV needed both an intelligent customer support system and a high-converting e-commerce storefront — simultaneously raising the bar for technical queries and online sales.
Their support team handled a high volume of complex EV technical inquiries while their existing storefront lacked the conversion performance and UX quality needed to support business growth.
Our Strategy
We delivered on two fronts: a RAG chatbot drawing from documentation and support emails, and a full e-commerce redesign using Shopify Hydrogen.
The chatbot uses Atlas Vector Search and Gemini 2.5 Pro to answer highly technical queries from a data lake of documentation and mailbox history — automatically escalating uncertain answers to human experts. In parallel, we rebuilt the storefront with Shopify Hydrogen and React for improved conversion rates and a dramatically better user experience.
The Results
RAG
AI support system
Auto
Escalation to human experts
Hydrogen
E-commerce redesign
Förvandla förvirring till klarhet, idag.
Boka en gratis 30-minutersbedömning och vi visar dig exakt var AI kan spara dig tid och pengar.
Med erfarenhet från:
